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Amazon said an email sent to employees asking to remove the TikTok video sharing app from any mobile device that can access the company’s email was sent in error.
An internal memo sent to the team on Friday had said that employees should delete the application for “security risks”.
The application, owned by a Chinese company, is under scrutiny for fear that it might share data with China.
TikTok said it did not understand Amazon’s concerns.
“This morning’s email to some of our employees was sent in error. There are currently no changes to our policies regarding TikTok,” a company spokesman told the BBC.
However, early on Friday, a memo sent to the team seen by various media outlets said the app should be removed from mobile devices.
“Due to the security risk, the TikTok app is no longer allowed on mobile devices that access Amazon email.
“If you have TikTok on your device, you must remove it by July 10 to maintain mobile access to Amazon email,” he said.
TikTok said the company did not receive any communication from Amazon before sending the email.
Analysis by BBC Business reporter Mary-Ann Russon
Short video application powered by artificial intelligence TikTok is one of the most downloaded mobile applications in the world and its popularity only grew during the coronavirus block.
This caught the attention of the Trump administration – on Monday, Secretary of State Mike Pompeo told Fox News that he was considering a ban on Chinese social media applications.
Pompeo even went so far as to say that TikTok users risk that their private information ends up “in the hands of the Chinese Communist Party”.
TikTok belongs to the Chinese start-up ByteDance, which made an effort to point out that its main executive is American.
He has also stated publicly several times that he has never shared and will never share TikTok users’ data with Chinese authorities.
And on Friday, the company decided to halt its operations in Hong Kong – a move designed to show its distance from the Chinese government.
But many people use their smartphones both for recreation and to access their business email accounts.
TikTok is on many personal smartphones and, with the growing number of cyber security vulnerabilities being discovered regularly on Android and iOS mobile operating systems, perhaps Amazon is starting to worry about whether the app can be used to infiltrate devices.
“We still don’t understand your concerns, we welcome a dialogue so that we can resolve any problems you may have and allow your team to continue participating in our community,” said TikTok.
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TikTok was launched outside mainland China by Beijing-based ByteDance to reach a global audience. Its popularity has increased during global coronavirus blocks, with some 315 million people downloading the app in the first three months of this year, according to research firm Sensor Tower.
U.S. Secretary of State Mike Pompeo and a member of the Australian parliament recently suggested that the app needs more scrutiny over its data and privacy policies because its headquarters are in China.
Pompeo banned State Department officials from downloading the app and suggested that it could also be banned in the U.S.